|
H1 offers expert Contact Centre services in all the Nordic languages, remotely and on site at our clients’ premises, 24 hours a day, 365 days a year.
We can take care of all your incoming and outgoing customer communication or, if preferred, handle a specific portion of it – the overflow – where we step in during temporary peaks, in the event of sickness absenteeism or during special campaigns.
Using manual and intelligent automated services via a number of different channels such as the telephone, email, text messaging, online chat, voicemail and the Web, we can tailor our services for both large and small companies in most industries.
H1’s focus is to increase the value of each individual customer contact through our unique H1 method which is based on a proactive approach in which retention, sales and cost reduction are central parameters.
H1 can set up a Contact Centre solution at 1 to 6 weeks’ notice, depending on the size, scale and competence requirements of the assignment.
Examples of services offered:
- Sales (see also Telesales)
- Customer services (general questions)
- Reservations/Orders
- Campaign management
- Information services
- Invoicing queries
- Credit card blocking
- Fault reports
- Delivery queries
- Installation questions
- Administration (for example registration, register maintenance)
- Document processing (digitalisation)
- Market surveys
- Customer satisfaction surveys
- Web/Interactive service
- Web/chat
- Push and demand services
- Automatic voice mail/IVR
- Web
- Technical support (see Technical Support)
- Retention (see Retention)
Contact us for more information
|
